Terms of Service

These Terms of Service ("Terms") govern your use of the redot.io website and any services provided by Tsvetan Emil Vasilev, operating as Redot.io ("we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms.

Our website is provided for informational purposes and to facilitate engagement with our services. You agree to use the website lawfully and not to misuse any interactive features, including the audit scorecard tool and newsletter signup.

You may not use automated systems (bots, scrapers) to access our website, attempt to interfere with the website's functionality, or submit false information through our forms.

Redot.io provides Klaviyo email and SMS marketing services for e-commerce brands, including implementation, management, audits, and strategic consulting. Specific service terms, scope, timelines, and fees are defined in individual client agreements (proposals or contracts) signed before work begins.

These Terms apply generally. In case of conflict between these Terms and a signed client agreement, the client agreement takes precedence.

Minimum Commitment: Unless otherwise specified in the client agreement, ongoing management retainers require a minimum 3-month commitment.

Payment: Payment terms are specified in each client agreement. Invoices are due within the timeframe stated in the agreement. Late payments may result in service suspension.

Cancellation: Either party may terminate an ongoing engagement with 30 days written notice after the minimum commitment period. One-time projects (implementation, audit) are non-refundable once work has commenced.

Access: Clients are responsible for providing timely access to required platforms (Klaviyo, Shopify, etc.) as outlined during onboarding. Delays in providing access may affect project timelines.

We commit to delivering professional, data-driven email and SMS marketing services using proven methodologies. However, we do not guarantee specific revenue results, conversion rates, or business outcomes. Results depend on many factors outside our control, including product quality, pricing, website experience, ad spend, market conditions, and seasonality.

Any case studies, testimonials, or performance metrics shared on our website represent specific client results and are not guarantees of future performance.

Our Work Product: Email templates, flow architectures, campaign strategies, and other deliverables created for clients during an engagement become the client's property upon full payment. We retain the right to reference the general nature of work performed (without disclosing confidential data) for portfolio and case study purposes, unless the client opts out in writing.

Our Brand: The Redot.io name, logo, website content, and proprietary frameworks remain our intellectual property and may not be reproduced without written permission.

Third-Party Tools: Our services involve third-party platforms (Klaviyo, Shopify, etc.) that have their own terms of service. We are not responsible for changes to these platforms that may affect service delivery.

We treat all client data — including revenue figures, customer lists, business metrics, and strategic information — as strictly confidential. We will not share, sell, or disclose client data to any third party without explicit written permission.

Clients likewise agree not to share our proprietary processes, frameworks, or internal documentation with third parties.

To the maximum extent permitted by applicable law, our total liability for any claims arising from our services is limited to the amount paid by the client for the specific services giving rise to the claim in the 3 months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption, except in cases of gross negligence or intentional misconduct.

Our audit scorecard, newsletter, and any free content or tools provided through the website are offered "as is" for informational purposes only. They do not constitute professional advice and should not be the sole basis for business decisions. Scores, projections, and recommendations provided by the scorecard are estimates based on the information you provide and general industry benchmarks.

These Terms are governed by the laws of the Republic of Austria. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

For consumers within the EU, this does not affect your rights under mandatory consumer protection legislation of your country of residence.

We may update these Terms from time to time. The "Last updated" date at the top indicates the most recent revision. Continued use of our website after changes constitutes acceptance of the updated Terms. Material changes to terms affecting existing client agreements will be communicated directly.

For questions about these Terms, contact us at:
office@redot.io